Nearly all organizations that aim to build good relationships with their customers need call center software to automate incoming and outgoing call flow. Modern call center software are capable of much more. They allow businesses to manage customer communication over email, live chat, instant messaging, and social media and even offer workforce management solutions. The right software for a particular business depends on factors like features and budget. We’ve rounded up some top call center software available in 2022.

RingCentral
Many tech experts consider RingCentral the best call center software out there today. It’s a cloud-based solution providing full CRM integration and omnichannel support, meaning it lets you manage communications across different channels in one place. Suitable for companies of various sizes and industries, the software is equipped with over 40 features for routing, integration, administration and management, and workforce management and optimization. These features include voicemail routing, call recording, and performance management.

Avaya OneCloud CCaaS
Avaya OneCloud CCaaS is a cloud-based solution for inbound and outbound speech, video, email, and chat applications. The software brings together teams, resources, and insights to take contact center performance and experience to the next level. The platform, powered with predictive AI-powered tools, provides smarter self-service and intelligent routing to match customers with the right agents. Other important features of Avaya include work-from-anywhere flexibility, CRM integration, live monitoring, and speech and text analytics.

Aircall
Aircall is a cloud-based call center software that can help your support department transform its customer experience. The software boasts many useful features, such as interactive voice response (IVR), time-based call routing, call queuing, queue callback, live call monitoring, and call whispering. Another significant advantage of Aircall is that it’s extremely easy to set up on your hardware and can effortlessly integrate with your helpdesk and/or CRM platform.

Five9
Five9 is an all-in-one, intelligent cloud-based call center solution. In addition to offering call routing, omnichannel support, CRM integrations, predictive dialing, and other common tools, the platform harnesses the power of artificial intelligence (AI) for a personalized customer experience. Five9 is built for everything from small businesses to enterprise needs and comes with strong workforce optimization and performance and quality management tools to expertly manage customer agents.

CloudTalk
CloudTalk supports more than 140 national phone numbers, allowing growing businesses to expand beyond their local territories by running virtual call centers worldwide. The software offers a range of voice, intelligent call routing, productivity, integrations, and statistics and monitoring features to improve customer interaction and make your workflow more efficient. These include basic and advanced features, such as call queuing, automated call distribution (ACD), 3-way calling, skill-based routing, and real-time caller information.

Nextiva Contact Center
Nextiva’s cloud-based call center software is ideal for businesses of all sizes. The single interface is easy to use for customer service agents, and the software’s skill-based routing helps direct calls and concerns to the right agents every time. With intelligent virtual agents that can solve various routine problems quickly with self-service, Nextiva is capable of handling high call volumes. It also comes with workforce management and optimization features.

Freshdesk Contact Center
Formerly known as Freshcaller, Freshdesk Contact Center is call center software by Freshworks, a well-known and established name in business solutions. It’s an all-in-one, user-friendly call center solution for businesses of any size and technical expertise. The software facilitates fast and easy conversations by letting users manage daily operations with just a few clicks and responding to customers quickly with advanced voice AI capabilities.

Zendesk Talk
Zendesk’s call center solution, Zendesk Talk, is embedded in its widely popular customer service software. Zendesk Talk is equipped with various practical features to cater to all kinds of businesses. These features include inbound and outbound calling, IVR systems, call queue, group routing, round-robin routing, local and toll-free numbers, browser-based calls, advanced analytics, real-time dashboard, and call recording.

Channels
If you’re looking for a cloud-based call center solution that can be managed via your smartphone, check out Channels, previously called CrazyCall. The app allows teams to work on the move and provide inbound solutions like IVR, call recording, and reporting. Channels can also be used on a desktop. Though the software offers an inbound call center solution, it’s crucial to note that Channels is primarily designed as a sales-calling platform.

HubSpot
HubSpot is well-known for its range of inbound marketing and sales service. It also offers a powerful and easy-to-use call center solution through its help desk software and Service Hub. The help desk software is integrated with Aircall and is built on top of HubSpot’s popular CRM platform to offer a superior customer service experience. The Service Hub includes a shared email inbox, live chat software, and self-service tools, which integrate with Aircall.