Shopping for business answering services can be rewarding for your small business. Hiring a virtual assistant will cost you money, but investing in a live phone answering service can amplify your customer retention and happiness. There will always be someone to schedule appointments, take messages, and route and answer your business calls. It will result in more money for your business, which is incredible. So, which are the best phone answering services? Keep reading to find out.

Ruby
Also known as Ruby Receptionists, Ruby is the best live phone answering service for small businesses. It is a popular live answering service that offers integrated live website chat and 24/7 virtual assistants. Ruby is also our top pick for offering after-hours services sans any added cost and providing expanded capabilities, such as an automated lead capture tool, call routing options, and appointment scheduling.

Ruby also has a fully-featured mobile application that provides immediate access to call notifications and messages. To offer a top-notch caller experience, Ruby has an auto-attendant with barge and call whisper features.

It has bundled plans for people who wish to combine live chat and virtual receptionists. The only low is that Ruby’s plans are limited to live chat and answering services.

AnswerConnect
Now, you can keep your business human with around-the-clock call answering service from a team of dedicated experts. It is one of the top live phone answering services for small businesses. They have a staff comprising friendly receptionists that offer around-the-clock people-powered, professional support to your customers.

AnswerConnect can cater to your after-hours, overflow, and every single one of your calls. But, be it current customers, new leads, or other contacts, you choose what they hear. The provider directly works with you to assess your needs and offer personalized responses accordingly. Records of every chat and customer calls are available via the desktop or mobile app, SMS, or email. One significant low with AnswerConnect is that all calls are billed per minute, rounded up to the nearest minute. Hence, the call of one minute five seconds will be billed at two minutes.

PATLive
PATLive offers live phone answering service for small businesses from Monday to Friday, 8 a.m. to 8 p.m. It has an experienced, customer service team qualified to handle calls for companies from different industries. Their plans offer a 24/7 phone answering service and a dedicated phone number. There is a tailored script for your business, and the agents will provide a report and summary of every call. Depending on your chosen plan, the virtual receptionist will provide additional services, such as processing orders, scheduling appointments, transferring vital calls, etc. Since they are professional call center agents, they will 100 percent amplify your customer satisfaction. You can choose from any of their six pricing plans starting at $39 per month and going up to $999 per month, exclusive of fees and taxes. There is a 14-day free trial, and you pay solely for the time agents spend talking over call.

VoiceNation
It is an excellent answering service for small businesses hoping to get up and running. They will start receiving your calls as soon as you complete the sign-up process. In addition, their plans comprise custom call scripting, an account manager, a mobile app to manage things on the go, and a message delivery by text, email, or voicemail. There are no setup fees or contracts. You will have access to analytics at all times. Their Basic plan starts at $59 per month for twenty receptionist minutes and goes up to 600 receptionist minutes for $889 per minute in the enterprise plan. You get a seven-day free trial that includes 24/7 live answering, 30 receptionist minutes, instant activation, and basic message taking.